This Refund Policy outlines the guidelines and procedures for refunds related to premium content and consultation services offered by EuroCarInsurance. We are committed to ensuring your satisfaction with our services while maintaining fair business practices.
Please read this policy carefully to understand your rights and responsibilities regarding refunds for our services.
1. Covered Services and Products
This refund policy applies to the following paid services and products offered by EuroCarInsurance:
- Expert consultation services related to car insurance matters
- Premium digital guides and resources
- Webinars and educational workshops
- Custom insurance comparison reports
Please note that our basic informational content, including blog articles and general resources, is provided free of charge and therefore not subject to refunds.
2. Expert Consultation Services
2.1 Cancellation Before Services Are Rendered
If you need to cancel a scheduled consultation before it takes place:
- More than 48 hours notice: 100% refund of the consultation fee
- 24-48 hours notice: 50% refund of the consultation fee
- Less than 24 hours notice: No refund, but one-time rescheduling is offered at no additional cost, subject to availability
2.2 Quality Guarantee for Completed Consultations
We stand behind the quality of our consultation services. If you are not satisfied with your consultation for legitimate reasons:
- You must notify us within 7 days of the consultation
- Provide specific feedback about why the consultation did not meet your expectations
- Depending on the circumstances, we may offer:
- A follow-up consultation at no additional cost
- A partial refund (up to 50% of the consultation fee)
- A full refund in cases where we were unable to provide the agreed-upon services
Each situation will be evaluated on a case-by-case basis, considering the nature of the consultation, the issues raised, and the feasibility of addressing your concerns.
3. Digital Products and Premium Content
3.1 Digital Guides and Resources
Due to the nature of digital products, which cannot be "returned" once accessed, our refund policy for digital guides and resources is as follows:
- Before Download or Access: 100% refund available if you have not yet downloaded or accessed the digital product
- After Download or Access: Refunds are considered only in cases where there are significant quality issues or if the content substantially differs from its description
- Refund requests for digital products must be submitted within 7 days of purchase
3.2 Satisfaction Guarantee
If you find that a purchased digital product contains outdated information, significant errors, or does not align with its description, please contact us with specific details. We will:
- Provide an updated version if available
- Offer an alternative product of equal value
- Issue a partial or full refund at our discretion, depending on the severity of the issues
4. Webinars and Educational Workshops
4.1 Live Events
For registrations to live webinars and workshops:
- Cancellation 7+ days before the event: 100% refund
- Cancellation 3-6 days before the event: 50% refund
- Cancellation less than 3 days before the event: No refund, but access to the recording will be provided where applicable
4.2 Pre-recorded Events
For pre-recorded webinars and workshops:
- Before Access: 100% refund if you have not yet accessed the content
- After Access: No refund once the content has been accessed
4.3 Event Cancellation by EuroCarInsurance
If we cancel a scheduled event:
- You will receive a 100% refund of your registration fee
- Where possible, we will offer priority registration for a rescheduled event or an alternative event
5. How to Request a Refund
5.1 Refund Request Process
To request a refund, please follow these steps:
- Contact our customer service team at [email protected] or call +46 70 123 4567
- Include the following information:
- Your full name and contact information
- Order number or transaction ID
- Date of purchase
- Name of the product or service purchased
- Reason for the refund request
- Any relevant supporting information
5.2 Review Timeline
We will review your refund request and respond within 5 business days. If your refund is approved, it will be processed within 10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
6. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card Payments: Refunded to the same card
- Bank Transfers: Refunded to the originating bank account
- PayPal: Refunded to your PayPal account
In cases where the original payment method is no longer available, we will work with you to find an alternative refund method.
7. Non-Refundable Items
The following are generally not eligible for refunds:
- Consultation services that have been delivered and do not have quality issues
- Digital products that have been downloaded or accessed and do not have significant quality issues
- Late cancellations of scheduled consultations or events as specified above
- Services where you have agreed to a no-refund policy prior to purchase
8. Special Circumstances
We understand that special circumstances may arise. In cases of serious illness, family emergency, or other exceptional situations, we may consider refund requests outside our standard policy. Such requests will be evaluated on a case-by-case basis and may require documentation.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the updated policy.
10. Contact Information
If you have any questions about our Refund Policy, please contact us:
By purchasing our services or products, you acknowledge that you have read, understood, and agree to this Refund Policy.